When you place your order, we will momentarily pass all the information to our logistics center. As soon as the order is ready, we will send you an email with the tracking of your package.
Probably some address information is wrong or they have tried to deliver it. If you have received the email with the tracking number, it is best to talk to the shipping company and tell them your tracking because they probably have it. In case you do not have the tracking number , contact firstname.lastname@example.org
Depending on the shipping method selected, express or standard. Express shipping takes 24/48 hours to arrive. Standard shipping takes 72 hours. Keep in mind that the cut-off time is 12:00 and that Saturdays and Sundays are holidays.
You have to send the order or product you want to return to the address of our logistics center, which is Carrer la Costera, 39, 46970 Alaquàs, Valencia. We recommend making the return with the same bag that the order comes in, since each bag has the code order and makes the process easier. The return must always be done by speaking beforehand with the email email@example.com so that they can check if it is within the date and that everything related to packaging is present.
The customer service email is answered every day, so in less than 24 hours you will be answered. The service is from Monday to Friday.
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